Customers may request to return or exchange any product within 30 days of receipt, provided it is in new condition and in its original packaging. Products deemed defective by Butterfly Farming Supplies may be returned or exchanged within 90 days of purchase.
Schedule a Return
- invoice number
- item being returned
- reason for the return
- refund or exchange request
We will review your request and reply with a Return Authorization Number (RA#), typically within 2 business days. Please note, RA#s are only valid for 14 days. Items returned to us without a valid RA# will not be processed, refunded or exchanged.
Ship your return to Butterfly Farming Supplies within 10 business days. Be sure to properly package, label and track all return shipments.
Receive a Refund
Products returned with a valid RA# will be processed within 2 business days of receipt. Refunds will be for the original purchase price of the product. Shipping charges are not refunded unless the item being returned is defective or was shipped in error by Butterfly Farming Supplies. If the product received a free shipping promotion, we reserve the right to deduct the actual shipping cost we incurred from the refund.
Items purchased from Butterfly Farming Supplies are only refundable to the original purchaser. In all other cases, items can be exchanged as long as they are in new condition and in the original packaging. All shipping costs for exchanges will be at the customer’s expense unless the item is deemed defective by Butterfly Farming Supplies.
Exchange a Product
Customers may request to exchange any currently stocked product, provided it is in new condition and in its original packaging. All shipping costs for exchanges will be at the customer’s expense.
Cancel an Order
You may cancel an order at any time prior to your order being shipped. Orders that have been shipped cannot be canceled and must be processed as a return. We typically process and ship most orders within 2 business days, so don’t delay contacting us with your cancelation request.