We only ask for individual customer information needed to process and ship orders. This may include:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
All private data provided to us is encrypted using a Secure Sockets Layer (SSL) before it is transmitted.
We accept many forms of payment including:
- Credit Cards
- Personal/Business Checks
- Direct Bank Transfers
Online payments are not captured until orders are complete and ready to ship.
All orders are shipped within 2 business days after receipt of payment. We use the following carriers to deliver our orders:
Shipping rates are based on the total weight of products ordered, the size of the shipping box and shipping destination. We do not profit from the cost of shipping and pass along our negotiated commercial rates directly to our customers.
Our Free Shipping promotion applies only to standard ground shipping services within the United States. Off-shore U.S. territories and possessions and international destinations are not included in our Free Shipping promotions.
Once your order ships you will be emailed a tracking # and your order will be updated online. You can log-in to your account to review your order status at any time.
We process and ship all orders within 2 business days. Any items that are on back-order will be shipped as soon as they become available. There are no additional shipping and handling charges for additional shipments of back-ordered items.
Butterfly Farming Supplies has a no hassle return policy on any product within 30 days of purchase.